Terms and Conditions
​These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Tass Floral Studio (“we/us”) makes available to you, the event commissioner, any of our services. By paying the booking fee to secure your wedding flowers with Tass Floral Studio you agree to the following terms and conditions.
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Services
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1.1 All Tass Floral Studio products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a previously agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/ plants and sundries that may not be available. We would stress that flowers and plant material are natural products and types may differ/ be unavailable to those agreed but we will always make every effort to source products accordingly.
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1.2 In the event that Tass Floral Studio are unable to supply any product, service or any substitute product/service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full. See 7.1.
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1.3 Initial consultations are complimentary. Once your wedding date is booked Tass Floral Studio is available for contact by phone and email at any stage to answer any questions and queries you may have. Additional consultations in person are chargeable to cover time and travel.
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Prices and payment
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2.1 Prices listed within the Tass Floral Studio wedding proposal will remain valid for 10 days from the date sent to you. Should the ingredients or components for the intended final design of the product or service rise significantly we shall notify you, the event commissioner as soon as reasonably possible and pass this cost on to said event commissioner.
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2.2. The final invoice for your wedding flowers will be issued to you after your order has been confirmed at 6-4 weeks prior to your wedding date. Full payment for the product or service must be received prior to the event or service. Tass Floral Studio will not be able to order flowers without payment and we are not obliged to offer any compensation for inconvenience caused.
2.3 Once flowers have been confirmed, any subsequent changes made to a wedding order must be submitted in writing by the bride or groom.. Tass Floral Studio will order your wedding flowers approximately ten to fourteen days before your wedding date, depending on the type of flowers chosen. You will not be allowed to make any significant changes after the order has been placed without additional fees. We will, however, try to make small changes where possible to accommodate your needs.
Delivery
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3.1 As of 2025 Tass Floral Studio charges a rate of £0.50p per mile plus an additional £10 per hour for travel and delivery. This is at the discretion of Tass Floral Studio.
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3.2 Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your order for a product or service, please ensure that you have provided full address and telephone details, including accurate postcode of the venue or agreed recipient and your contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
3.3 The event commissioner’s flowers will be delivered or set up at a time previously agreed between Tass Floral Studio and you, the event commissioner. If for any reason we are not able to meet the delivery or set up time, the event commissioner will be notified as soon as feasible.
Event set up
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4.1 Tass Floral Studio will personally deliver and set up your flowers unless otherwise agreed. For large events trusted assistants are brought in to ensure smooth and timely set up.
4.3 Tass Floral Studio accepts no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party, i.e. buttonholes or bouquets, once they have been left by our team at the relevant- and pre-agreed- venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said wedding party and/ or individual.
4.4 Tass Floral Studio requires that we are the sole provider of floral arrangements and/or fresh flowers and foliage décor. Please note, other than church flower teams, we will not work or partner with any other provider of floral décor for your event. This is non-negotiable.
Cancellation of the Tass Floral Studio products or service
5.1 Cancellation of the Tass Floral Studio products or service must be notified as soon as reasonably possible. Any deposit paid will be retained regardless of the circumstances of the cancellation. As per term 2.2, we must receive full payment 6 weeks before the event.
5.2 If you cancel your event within this time we are entitled to 60% of the fee. If you cancel your event within this time but after we have procured the flowers, we will be unable to offer a refund, and will retain the full amount.
Complaints about the Tass Floral Studio product or service
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6.1 In the event that the event commissioner is not satisfied with the Tass Floral Studio product or service, any complaints should be addressed in the first instance, and within 1 working day of the delivery date, to:
Email tassflorals@gmail.com
Telephone 07833573331
Address Tass Floral Studio, 11 Doonholm Park, Alloway, Ayr, KA6 6BH
6.2 Because of the perishable nature of our products, the event commissioner will be advised upon delivery how to store/ care for your product and we ask that you fulfil this. Usually, the instruction will be to keep the product in a cool place, away from draft, heat or strong fumes and, if a bridal bouquet, in its water vase, tissue paper or gift bag until usage.
Disclaimer- Ill health, Force Majeure or adverse weather conditions
7.1 Whilst we agree to use our reasonable endeavours to ensure that the Tass Floral Studio service is fully operational and error-free we cannot guarantee this. Force majeure, sudden ill health and adverse weather conditions may affect our ability to deliver the Tass Floral Studio product or service. However, in cases of adverse weather we will remain in contact with the event commissioner in the lead up to the event and, if the event is out of season, we will discuss a contingency plan with the event commissioner. We have contingency plans for such occasions of sudden ill health. If Sonia Jackett of Tass Floral Studio is unable to personally complete or deliver your event, then this will be outsourced accordingly in order to deliver your product or service. Ultimately, we can accept no responsibility for force majeure, sudden ill health or adverse weather conditions and if we are prevented from providing the Tass Floral Studio service or product as agreed, then we can only offer a refund of full monies paid.
Props, styling and décor
8.1 Items hired or borrowed from Tass Floral Studio (such as vases, containers, props) shall at all times remain the property of Tass Floral Studio. Hire of existing props is usually complimentary when provided with flowers - although a returnable deposit is required to protect against damages. A hire fee may be charged should you wish us to source new or specific props for your event.
8.2 You are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into the possession of Tass Floral Studio. All items must be returned in the condition they were delivered or a replacement fee for the item will be charged. Should any prop incur loss, damage or breakage, you agree to the cost of replacement of said item + an additional £15 admin fee.
8.3 The hire period for all goods supplied by Tass Floral Studio will be variable and agreed prior to your wedding day, along with details for return/collection. Props will be collected by us the day after your event, unless agreed otherwise.
8.4 If Tass Floral Studio are not picking up the props, props must be returned clean, ready to use and with any original packaging dry and intact. Dirty, missing or damaged props will be charged a replacement fee on return. Availability of items and duration of hire is at our discretion.
General
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9.1 We reserve the right to supplement and amend the Terms and Conditions of Tass Floral Studio product or service from time to time. We will inform the event commissioner of any changes to the Tass Floral Studio terms and conditions. If you do not sign and return a copy of the Terms and Conditions as listed herewith; by the act of paying a booking fee you are proceeding with the booking and entering into a contract and therefore agree to these Terms and Conditions.